Contact Us
Tel:86-769-85310586,0760-89767898
Fax:86-769-85310588
Email:info@suegaocraft.com
Add:No.304,Fifth Building ,West Street,South of Chang Qing Road,Chang'an Town, Dongguan City, Guangdong Province, China, 523843
Address: #59, Yongsheng road, DongFeng town, Zhongshan city 528425, Guangdong province, China

      

FAQ
Location:Index--->FAQ

1.How To Order?

1) Choose Your Options

Choose the options for your product such as quantity, size, and metal. Include any extra options that you are customize logo interested in like edge cutting, epoxy coating, consecutive numbering etc.

2)Request a Quote

Email us with the options you chose for you product. You can also send any artwork or graphics. We will quote you price and more information on how to continue with your order.

3)Send Your Graphics

If you have not already done so, email your graphics or photos to us. Our graphic artist will be able to make a 2D computer image of your  product from your descriptions or graphics.


2. What is the difference between “Cloisonne stamped with cloisonne / Hard Enamel” process and “Brass photo-etched with soft enamel”? Which one is better?

There are three main differences between these two processes:

1)As it is inferred by their names, "Cloisonne stamped with Hard Enamel" & "Brass Photo-etching with Soft Enamel" do not refer to the same manufacturing processes. Cloisonne stamped with Hard Enamel refers to stamping. The material which is being stamped is Copper. On the other hand, Photo-etching is done only with Brass. In this process, the Brass plate will be sprayed with acid solution in order to draw the recesses and cavities.

2)The second main difference between the two processes is the final colour aspect. You can refer to question No. 25 to understand the difference between Hard and Soft Enamel colouring. Yet, it is important to note that Soft Enamel used in Photo-etching will display a flat surface with nearly no recess.

3)Finally, Photo-Etching with Soft Enamel will be cheaper than Copper stamped with Hard Enamel.


3. What information is required to get a quotation?

Information required for quotation differs among the different types of items we can provide. The three main categories are the following:

1)ENAMEL PRODUCT:

MATERIAL & PROCESS:

Copper stamped with Synthetic Enamel; Copper stamped with Soft Enamel; Copper stamped with Hard Enamel; Brass Photo Etched with Soft Enamel; Iron stamped with Soft Enamel; Zinc Alloy, Die Casting

PLATING:Gold / Nickel / Black Nickel / Copper / Brass / Silver

COLOURING:Please specify the number of colours wanted whatever the process you require.

SIZE:width (in mm) / height (in mm)

THICKNESS:Please specify the thickness of the item in millimetres (mm)

QUANTITY:

Please specify the quantity wanted. Due to unforeseen production defects, if the ordered quantity is less than 2.501 pieces, a 5% failure rate is possible. Please also understand the difficulties involved in re-producing small quantities to make up a deficiency

2)PRINTING PRODUCT:

MATERIAL & PROCESS:

Brass Offset Printing / Brass Silkscreen Printing Stainless Steel Offset Printing / Aluminium Offset Printing

PLATING:Gold / Nickel black / Nickel / Copper / Brass / Silver

BORDER:White border / Metal border / Without border

COLOURING:Please specify the number of colours wanted whatever the process you require. 

SIZE:width (in mm) / height (in mm) 

THICKNESS:Please specify the thickness of the item in millimetres (mm) 

QUANTITY:

Please specify the quantity wanted. Due to unforeseen production defects, if the ordered quantity is less than 2.501 pieces, a 5% failure rate is possible. Please also understand the difficulties involved in re-producing small quantities to make up a deficiency.

3)RUBBERIZED PVC ITEMS

DESIGN:Flat / 2 Dimensions (2D) / 3 Dimensions (3D) / Freedee Concept 

COLOURING:

Please specify the number of colours wanted whatever the process you require.

SIZE: width (in mm) / height (in mm)

THICKNESS:Please specify the thickness of the item in millimetres (mm)

QUANTITY:

Please specify the quantity wanted. Due to unforeseen production defects, if the ordered quantity is less than 2.501 pieces, a 5% failure rate is possible. Please also understand the difficulties involved in re-producing small quantities to make up a deficiency.

4.Does your PVC contain toxic materials?

All materials as well as manufacturing processes from SueGao to produce PVC items comply strictly with international regulations. We understand your concern for this matter and we know that dealing with customers from all around the world requires that our products also comply with local regulations.

5.What would be the best product for the best price?

It depends of the artwork. The artwork will define which process will best fit your inquiry between “Printing” and “Stamping”. According to the artwork, and your budget we will then be able to make our best recommendation.

6.Why does stamping need metal borders?

Cloisonne” is the technical term that designates items with metal borders. In fact, these borders are of major importance in the process. These borders have the purpose of separating each single-coloured zone. Before enamelling, these borders constitute the cavities that need to be filled out with different colour enamel.

7.Why can’t we use stainless steel for stamping?

Similarly to iron, Stainless Steel is a very dense material. When stamped, Stainless Steel might damage the mould. Furthermore, stamping Stainless Steel often results in a high default rate. Deformations and irregularities are frequent.

It is possible but since the result is not always satisfying and is expensive, we would not recommend to our customers for this kind of combination.

8.Why can’t stainless steel be plated?

As general rule, it is that only Brass, Copper, Iron, Zinc alloy can be plated in our facilities.

9.Can Iron stamped Items be filled with Synthetic Enamel?

Yes, but there are several strong technical aspects that make the process of combining Iron and Synthetic Enamel very costly and fairly incompatible.

First, Iron is the cheapest material and is commonly used to get a product of a lower quality at a inexpensive price. On the other hand, Synthetic Enamel is the colouring material of the highest quality. Obviously, the combination of the two is contradictory.

Secondly, let's focus on the technical aspects:

On one hand, Iron is a very dense material. As moulds used to process stamping are made in high tensile steal, it is very easy to damage the mould during process. As a consequence, iron cannot be stamped very deeply at risk of damaging the mould.

On the other hand, Synthetic Enamel requires deeper recess. The deeper, the better. Why? Because the polishing process is different from Soft Enamel. Items processed with Synthetic Enamel are polished with stone. Polishing with stone gives the shiny aspect and levels the colours with the "cloisons" (Cloisonne) to make them even by removing the excess paint. For this reason, the use of Synthetic Enamel requires heavy stamping.

Finally, polishing items coloured with Synthetic Enamel requires rinsing with water to remove particles and protect the item from heating. As a result, the iron tends to rust and give unsatisfactory results.

10.  Why does a metal border requires an additional frame when offset printing?

The CMYK printing is based on 4 colours of reference: Cyan, Magenta, Yellow, and Black. But the high definition of this process relies on the fact that these 4 colours are printed on a “white” background. In the case where the printing fits exactly to the outside cutting, the white colour covers the whole surface. But if a metal boarder must appear, we will need an additional frame to define the surface to print in white, which will be smaller than the outside cutting.

11.  Can silkscreen be replaced by offset printing?

It depends. It is important to realize that the Offset printing and Silkscreen printing are two processes fundamentally different. They are used for different purposes. Offset printing will be used for complex artwork with gradual colours and many details. And Silkscreen printing will be used for simpler artwork with a precise number of colours.

For further details, please refer to question #12, "What is the difference between offset printing and silkscreen printing?"

12.  What is the difference between offset printing and silkscreen printing?

First of all, Silkscreen and Offset printing do not refer to the same colour guides. Silkscreen printing is done refering to the Pantone (or HKS) color reference. On the other hand, Offset printing refers to the CMYK color reference.

Secondly, the two processes are used for different purposes; Silkscreen will be used for artworks with non-gradient printing, while Offset printing will be used for artwork with gradient colors printing (example: a photo picture)

Thirdly, the painting colours used for Silkscreen printing is thicker than the one used for Offset printing. Offset printing uses painting colours that are more liquid to get thinner grain and detailed definition.

13.  What is the difference between ordinary PVC items and Freedee Concept items?

Freedee is a totally unique concept and differentiates from 3D PVC as it offers the possibility to reproduce any shape with smooth edges with no constraints of thickness.

14.  How can I get a tracking number of my order that has been shipped?

Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.

15.Can I get the price list of your products?

Because of the fluctuant price in material, we can only give you a price list for your reference; it may not be considered as a stable offer. For firm quotation, please contact your sales rep. or info@suegaocraft.com.

16.Is it possible to have 2 plating on the same item (Gold + Nickel plating is all right?)?

Yes, “double plating” can be done. But, if you plan to make an order with such process, please confirm with our account executive in advanced.  info@suegaocraft.com.

17. Which and What payment methods you require?

We can accept T/T,Western Union,Paypal.

Total amount is less than USD 300.0 by Western Union or Paypal.If customer want to pay by TT, please add TT transaction charge USD25/time.

Total amount is more than USD1,000 by TT.

Payment method can be resolved through consultation.

Whenever you have any questions, please don't hesitate to contact us, we are always right here and eager to serve you.